A till printout at our local Marks & Spencer store asked “how was your M&S today?” So I told them.

Dear M&S, I visited your Horsham store today.
I sought a casual jacket, expecting an array
Of jackets I could choose from, pay for, and take away.
But all I found was a 42, on a rail with shirts and such,
Made of linen, which would crease. I didn’t like it much.
Your website shows a range of jackets that you sell;
So why do you not stock them in your shop as well?
For years you’ve been my tailor, but now you’ve let me down.
“How was your M&S today?” Not good, in Horsham town . . .